CORPORATE RE-ENGINEERING AND PERFORMANCE OF MICROFINANCE BANKS IN CROSS RIVER STATE, NIGERIA
Abstract
The study empirically examined corporate reengineering and the performance of microfinance banks in Cross River State. The specific objectives were to: examine the effect of leadership change on the performance of microfinance banks in Cross River State; determine the effect of management commitment on the performance of microfinance banks in Cross River State; and ascertain the extent to which the adoption of information technology affects the performance of microfinance banks in Cross River State. The study employed a survey research design, and data were gathered from primary sources through the use of a structured questionnaire. The population of the study consisted of four hundred (400) individuals, and a census sampling method was adopted with a sample size of four hundred (400). A simple regression technique was used to analyze the effect of independent variables on the dependent variable. The study revealed a significant effect of leadership change on the profitability of microfinance banks, a significant effect of management commitment on the sustainability of microfinance banks, and a significant effect of information technology on the service quality of microfinance banks in Cross River State. Based on the results, it was concluded that corporate reengineering had a positive relationship with the performance of microfinance banks in Cross River State. The study recommended that the management of these organizations adopt effective leadership changes that will guide the organizations through significant disruptions, transitions, or other organizational transformations.